1. Introduction

At Express Meds UK , your privacy is our priority. This Privacy Policy explains what information we collect, how it is used, how it is protected, and your rights under applicable data protection laws, including the UK GDPR.

2. Data Controller

Express Meds UK is the data controller of your personal information. You may contact us at:

• Email: sales@expressmedsuk.com
• WhatsApp (Quick Support): +44 7405 035604

3. Information We Collect

We collect personal information in the following situations:

• When you place an order for medications or services
• When you consult with us via WhatsApp, email, or our website
• When you subscribe to updates or contact support

Data we may collect includes:

• Identity & contact data: name, phone number, email address, delivery details
• Health data: prescription information, consultation notes (sensitive data)
• Payment data: billing and transaction details (processed securely by payment providers)
• Technical data: device type, browser, IP address, site usage information

4. How We Use Your Information

We process your data for the following purposes:

• To process and deliver your orders
• To verify prescriptions and ensure safe dispensing
• To provide customer support and communicate with you
• To meet legal obligations in the supply of medicines
• With your consent, to send promotional updates (you may opt out anytime)

5. Legal Basis for Processing

We rely on the following grounds under UK GDPR:

• Contract: to fulfill your orders and provide services
• Legal obligation: to comply with healthcare and regulatory requirements
• Consent: for marketing and promotional communication
• Legitimate interest: for fraud prevention, system security, and service improvement

6. Data Sharing

Your information may be shared only with trusted third parties, such as:

• Licensed pharmacies and healthcare professionals for safe dispensing
• Delivery partners for shipping orders
• Payment processors for secure transactions
• Regulators or authorities when legally required

We do not sell or rent your data to third parties.

7. International Transfers

If your data is transferred outside the UK, we ensure it is protected using appropriate safeguards (such as contractual agreements) in compliance with UK GDPR.

8. Data Security

We implement industry-standard security measures, including:

• SSL/TLS encrypted communications
• Secure payment gateways
• Strict access controls and staff confidentiality training

9. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations (e.g., record-keeping requirements)
• Maintain security and resolve disputes

10. Your Rights

Under data protection laws, you have the right to:

• Access and request a copy of your data
• Correct or update inaccurate data
• Request deletion (where legally permissible)
• Restrict or object to processing
• Withdraw consent for marketing
• Request data portability

To exercise these rights, contact us at sales@expressmedsuk.com or via WhatsApp at +44 7405 035604.

11. Cookies & Tracking

We use cookies to improve site functionality and analyze traffic. Non-essential cookies are only used with your consent, which can be managed through your browser or cookie settings.

12. Children’s Privacy

Our services are only available to individuals aged 18 and above. We do not knowingly collect data from minors.

13. Policy Updates

This Privacy Policy may be updated from time to time. Any significant changes will be posted on our website, with the latest version effective as of the date above.

14. Contact Us

For privacy inquiries, data access requests, or concerns, please contact us at:

WhatsApp: +44 7405 035604 checked through an automated spam detection service.

Email: sales@expressmedsuk.com